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Whenever I get a question about our service, I
will post it here:
Q: Explain more
about my two free hours a month.
A: With every month's of
service, you get two free hours of "handyman"/concierge service. I charge $45/hr door-to-door for this service, so you
are getting $90 worth of free handyman/concierge each month. This means instead of $150 a month for NFC's Standard house minding service,
you are getting the service for the equivalent of only $60 a month.
Q: I see I get two free
hours of "handyman"/concierge service a month - what services can I get for those two hours?
A: Whatever you want as long as they do not require a permitted or licensed contractor - these two hours are yours to spend anyway you want. Remember these two hours are not cumulative - they expire at the end of each month.
A: Whatever you want as long as they do not require a permitted or licensed contractor - these two hours are yours to spend anyway you want. Remember these two hours are not cumulative - they expire at the end of each month.
Q: What is the extent of your "handyman" services?
A: It is meant to be basic
services: drop off your window screens for repair, take out the trash, stack the firewood, etc. It is not mean to include
any "contractor" services - no electrical, plumbing, construction: no "home improvements" and the like.
These are all licensed activites.
Q: Can you recommend plumbers, electricians, landscapers and people to clean
my house?
A: Sure. Because I live here year round, I've formed relationships with all kinds of tradespeople to help you
maintain your property.
Q: I'm a Senior. Do I need to sign up for the home minding service for you to help me?
A: No. As a community service for our Seniors, I do not require them to sign up
as a monthly client. Our hourly "handyman"/concierge service is available to them on an hourly basis.
Q: While I'm away will you start my car, get my new beach and land fill passes
for my car, water my plants?
A: Yes, yes and yes.
Q: Can you help me with my pets when I'm away for the day?
A: Absolutely. I'm a big animal lover.
Q: Will you take out my trash and recyclables when I leave town for the weekend?
A: I will take them with me when I do my weekly inspection of your home.
Q: I own other properties; can you help me maintain them?
A: Yes.
Q: Are you sure I can call you in the middle of the night?
A: If you're my client, you can call me anytime.
Q: My kids will be using my house sometimes when I'm not there, can they call you to help them?
A: Of course, whatever they need.
Q: I need some nonstandard services on a regular basis. Can you do that?
A: I call that a "tailored" service. We can figure out how much time it will require and write it
directly into the contract.
Q: How long
is your contract? If I need to, can I cancel your service?
A:
It's month to month. If either one of us needs to cancel, I ask for two weeks notice.
Q: If I'm home all week, do you still visit the house to do your inspection?
A: No, there's really no need. I ask my clients to try to let me know they
are in town so I don't intrude on them.
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